Privacy policy

Privacy Policy

Last updated: September 30, 2026

This Privacy Policy explains how Luxma FZCO ("GlowMyHair", "we", "us") collects, uses and shares your personal information when you visit glowmyhair.com or place an order.

1. Information we collect
- Contact and order information: name, email address, shipping and billing address, phone number (optional), order details.
- Payment information: processed directly by our payment providers (Stripe and PayPal). We do not store full card numbers.
- Device and usage information: IP address, browser type, pages viewed, and similar data collected through cookies and similar technologies.
- Communications: messages you send us, for example via email or our contact form.

2. How we use your information
- To process, ship and deliver your orders
- To provide customer support and handle refunds
- To prevent fraud and keep our store secure
- To improve our website and products
- To send you marketing emails, only if you've signed up. You can unsubscribe at any time using the link in every email.
- To show you relevant ads on other platforms (see section 4)

3. Who we share your information with
We share information only as needed to run our store:
- Shopify (our e-commerce platform and hosting)
- Payment providers (Stripe, PayPal)
- Shipping carriers and fulfillment partners
- Analytics and advertising partners (for example Meta and Google), where applicable
- Authorities, if required by law
We do not sell your personal information for money.

4. Cookies and advertising
We use cookies and similar technologies to operate the website, remember your cart, analyze traffic and measure and personalize advertising. Some of these technologies share information with advertising partners. Under some US state laws, this may be considered "selling" or "sharing" personal information or "targeted advertising". You can opt out at any time via the "Do Not Sell or Share My Personal Information" link in our website footer. We also honor Global Privacy Control (GPC) signals sent by your browser.

5. Your privacy rights
Depending on your state of residence (for example California, Virginia, Colorado, Connecticut, Texas and other states with privacy laws), you may have the right to:
- know and access the personal information we hold about you
- correct inaccurate information
- delete your personal information
- opt out of the sale or sharing of your personal information and of targeted advertising
- not be discriminated against for exercising your rights
To exercise your rights, email us at support@glowmyhair.com. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf.

6. Data retention
We keep your information only as long as needed for the purposes described above, including legal, tax and accounting requirements.

7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.

8. International transfers
We are based in the United Arab Emirates, and our service providers may process data in the United States, Canada and other countries. By using our website, you understand that your information may be processed outside your state or country.

9. Children
Our website is not directed to children under 16, and we do not knowingly collect personal information from them.

10. Changes
We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last changed.

11. Contact
Luxma FZCO
IFZA Business Park, DDP, Building A1, Dubai Silicon Oasis
Dubai, United Arab Emirates
support@glowmyhair.com