Refund policy

Refund Policy

Last updated: September 30, 2026

30-Day Money-Back Guarantee
We want you to love your results. If you're not satisfied with your PurcPure treatment, contact us within 30 days of delivery and we'll issue a full refund of the product price. This applies even if the product has been opened and used according to the instructions.

To request a refund, email us at support@glowmyhair.com with:
- your order number
- a short description of your experience

You don't need to send the opened product back. The guarantee applies once per customer and household.

Unopened products
Unopened items can be returned within 30 days of delivery for a full refund. Please contact us first. We'll send you the return address. Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to return anything.

Refunds
Approved refunds are issued to your original payment method (card or PayPal) within 5 business days. Depending on your bank, it may take another 5–10 business days to appear on your statement.

Cancellations
You can cancel your order free of charge as long as it hasn't shipped yet. Just email us at support@glowmyhair.com.

Questions?
Email us at support@glowmyhair.com.